Hosted Exchange is designed to take all the worries of implementing and maintaining Exchange off your shoulders, so you get a lot for the price.

First, it's because you will never have to do anything to support it, unlike in-house Exchange solutions and even low-end hosted Exchange solutions. Comparing Hosted Exchange from Rackspace to regular hosted Exchange is not an apple-to-apple comparison.

Second, Rackspace will provide you with a dedicated and certified Mail Support Team that's responsible for managing and supporting your Exchange environment and infrastructure 24x7x365.

Third, our Hosted Exchange high availability configuration enables us to deliver 100% application uptime, guaranteed or you'll be refunded up to 100% of your monthly fee.

Fourth, we charge no setup fees, even for wireless services.

Fifth, our premium spam filtering and anti-virus solution comes standard for every Hosted Exchange customer.

Last, Hosted Exchange's full MAPI compatibility means you get all the functionality of Exchange, whereas many hosted Exchange solutions have limited functionality because they only have POP3 or IMAP access.

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Absolutely. The Rackspace Hosted Exchange solution offers collaboration for all Exchange users within the same domain. You're free to schedule meetings and share calendars with other Exchange users within your domain. Even better, you can also create contacts in the Global Folder that can be shared by all Exchange users within the domain, as well as set up, manage and modify Public Folders available for the same set of users.

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1. Users can access Hosted Exchange through a client such as Outlook 2007 or Entourage 2008 (Rackspace provides either with each mailbox).
2. Users can also log into Outlook Web Access (Internet Explorer is the preferred browser, Firefox allows a limited feature set).
3. You cannot access Hosted Exchange by Terminal Service connection.

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There are several ways your users can wirelessly access their Hosted Exchange mailboxes. We offer BlackBerry Enterprise Server licenses from Research in Motion (RIM), ActiveSync for Windows Mobile devices (including Direct Push technology) and iPhone access (IMAP only).

NOTE: An unlimited data pack from your wireless service provider is recommended.

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Yes, you can keep the same email addresses and it takes just a few simple steps to make it happen. Your Mail Support Team can help you through the process.

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Yes. This is called split domain routing and requires us to set up specialized domain routing on our end. This service is offered, but there are a few considerations that you should discuss with a Rackspace Mail Support Specialist before implementing.

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Unfortunately, calendars, contacts and tasks cannot be shared between Noteworthy and Exchange users.

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Rackspace's Hosted Exchange runs in a shared environment. This is the most cost effective way for customers to take advantage of the features of Exchange. We do offer dedicated Exchange environments. If you're interested in this type of setup, please inquire with a Rackspace Sales Consultant.

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At Rackspace, Dedicated Exchange requires that you run and administer Exchange on a separate and dedicated server that's supported by a team of Rackspace experts. Hosted Exchange, on the other hand, delivers the benefits of Exchange on a shared Exchange environment that's managed by Rackspace.

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Users receive a warning message when they approach their storage limit and the administrator can also manage the information in the control panel. When their user reaches the limit, they will not be able to send mail, but will still be able to receive it.

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All communication between clients (OWA/Outlook/Entourage) is secure via HTTPS. By default, mail is not encrypted. There is client-based third party software available that runs locally, and will encrypt sent and received mail. Rackspace, however, does not provide or support this service—it is something that each customer would need to set up and support.

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There is no limit. The administrator can request new domains and configure domain aliases whenever they wish. We also do not place a limit on the number of mailboxes.

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Rackspace will provision your domain in up to 24 hours. We do suggest planning ahead, scheduling the redirection of your Mail Exchange records, since it can take up to 72 hours for this data to replicate to all the Domain Name Servers on the Internet. Your Mail Team can help you with this process as well as provide you with the necessary documentation.

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