The Intensive SLA goes beyond guaranteeing network and infrastructure performance to protect customers against
unscheduled outages in their applications and websites. In addition to our 100% Network Uptime Guarantee and 1-hour
Hardware Replacement Guarantee, the Intensive SLA provides guarantees around a set of fundamental services.The proprietary details of this SLA's coverage are only available by contacting a Rackspace sales representative. A brief overview of the components and guarantees is listed below.
Network & Data Center Infrastructure
Guarantees monitoring of Customer's hosted configuration and response to monitoring events.
Servers & Devices
Guarantees repair and replacement of hardware components in a Customer's hosted configuration.
Security & Patching
Guarantees the timely application of all relevant security patches to the operating system, supported applications, and related components of a hosted configuration.
Backup & Restore
Guarantees backup and restore procedures, delivery guidelines, and response time for a data restoration event.
Monitoring & Response
Guarantees monitoring of Customer's hosted configuration and response to monitoring events.
- View Service Level Approaches
- Learn More About Fanatical Support®
- Read Up on Our Zero-Downtime Network™
